Terms & Conditions of Use

This document defines the terms and conditions of use and general terms and conditions for online sales of www.thegreatestcandle.com and all sub-domain names/web sites. The www.thegreatestcandle.com domain is O2W SA,`s propriety, a public company, registered at Rua Alfredo Gândara, nº1, 2430-282 Marinha Grande, Portugal, identification number 510732860, with a share capital of Euro 130.250,00 Euro.
O2W, SA reserves the right to change this terms and conditions of use and general terms and conditions for online sales freely and at any time, according to the legislation in force, without prior notice.
Use of this web, all sub-domains as well as the purchases from these electronic addresses implies the knowledge and agreement to the present terms and conditions of use and terms and conditions for online sales
The online sale is available in Portugal, Madeira and Açores islands and internationally as well.

 

The user undertakes use the contents of the web site in accordance with the applicable law, by the standards of morality and proper costumes or to third party’s rights or interests.
The user must not use information or contents accessible via our website. The web site www.thegreatestcandle.com may contain links or references to other web sites, that can provide useful information to users. These terms and conditions shall not apply to third party websites. As such, if the user visits another website, redirected from our website, you should read the privacy policy of that.

 

The O2W, SA, reserves the right to modify, unilaterally and at any time, without prior notice, the presentation and content of the web site, its services, and general conditions of use. These changes serve to an improvement of the website, while improving the services offered to the user of the website.

 

All content and information contained in www.thegreatestcandle.com and its subdomains, are owned by O2W, SA, and therefore the use, reproduction, copying and dissemination by other means of logos, text, images, and videos contained on that website is subject to prior authorization accordingly.

 

5.1. Product information: The O2W, SA considers the information concerning the essential characteristics of the products and photographs which illustrate the products sold in strict compliance with the best industry standards.

5.2. Price information: Selling prices to the public, indicated in www.thegreatestcandle.com and its subdomains are in Euros. The VAT is included in all prices mentioned.

Service costs shall be borne by the user and purchaser and added to the total value of the selected products. The user will be informed of these charges before confirming the order and complete the purchase process. The O2W, SA reserves the right to change prices at any time. Anyway, O2W, SA undertakes to apply the rates and prices quoted at the time of completion of the purchase order.

In the event of computer error, manual, technical, or any other source, which causes a substantial change not provided by O2W, SA in the selling price to the public, so that it becomes unaffordable or clearly whimsy, the purchase order will be deemed invalid and canceled.

The prices and products available in www.amelhorvela.pt are valid only for purchase orders made ​​through www.amelhorvela.pt and may not match other stores, unless expressly indicated deals online.

 

6.1. Registration: To make a purchase order is required to access www.thegreatestcandle.com, and register as a user on that website, filling the electronic form by following the instructions at each step. After registration the user may proceed with your purchase.

6.2. Availability of products: All items are on site www.thegreatestcandle.com are available for order.

6.3. Payment methods: O2W, SA offers several solutions to make the payment of your order in www.thegreatestcandle.com:

• Visa Card, MasterCard: The client must inform all data requested. In the case of payment platform to inform about not accepting the payment, your order will automatically be canceled.
• Bank Transfer / MB Reference: The client must inform all data requested. After ordering has 5 days to make the payment using the data provided upon confirmation of your order (bank data / value). If after 5 days payment has not been finalized, the order will be canceled. Your order will be sent upon confirmation of receipt on account of O2W, SA.
• PayPal: By selecting this payment method will be redirected to the page PayPal

NOTE: When choosing to pay with PayPal, the billing address chosen earlier is ignored because only the registered address on your PayPal account can be used for billing purposes.

6.4. Shipping costs: Delivery costs depend on the product category and type of delivery chosen. The products will be delivered to the address indicated by the client during purchasing process, through the carrier chosen. Delivery costs are made up of a base value (per order or delivery) and for an additional fee (per product).

6.5. Taxes and fees: Selling prices to the public listed on www.thegreatestcandle.com and its subdomains are in Euros. The VAT payable is included in all prices. The costs of service shall be borne by the user and added to the total price of the products selected by the user. This will be informed of these charges and prices before confirming your order and complete the purchase process.

6.6. Order status: Awaiting authorization: your order is waiting for authorization from the entity specified concerning the payment method selected.

• Open: the order has already been authorized and registered in our database and is waiting for their treatment by our logistics department.
• Picking: the order is already recorded and identified by our database and started the process of preparation of their application.
• Invoiced: the order has already been prepared, billed and mailed to the address indicated.

6.7. Treatment and delivery of purchase order: deliveries of orders placed online will be made in the territories of Portugal, Azores and Madeira and internationally as well. For Portugal, France and Spain, the products will be delivered until 2-5 days after the respective recovery, except in exceptional cases of ruptures of stock or unauthorized payments. The deadline for orders to the rest of the world will depend on the parent carrier. This information is given in the buying process as well as the indication of the time of delivery.

Important note: Your order will be processed only after confirmation of the respective payment.

All items are delivered in secure packaging. If you notice damage to the external packaging should report the defect to the carrier at the time of delivery, also referring to this document damage on delivery. You should also contact us to email info@oil2wax.com. Please note that proof of delivery without reference to damage is equivalent to a product delivered in packaging in perfect condition. If, after opening the package, detect damage to the product, has 24 hours after receipt of the order to contact our Customer Support via email info@oil2wax.com. Except any programming errors or defects in the functioning of the computer system (machine), in accordance with applicable law (arts. 32º e 33º nº 2 al. a) e b) do DL 7/2004).

 

All items are within law enforcement.

 

8.1. Exchange/Return: You have 30 days to exchange or return your order. You may do so provided that the item is in the same condition in which it was sold, in original packaging and accompanied by all accessories that constitute it.

In case of Exchange: if the final value resulting from the exchange of products of an order is higher than its initial value, the Customer will have to pay the difference, using one of the available payment methods. If it is less than the initial value of the order, or in case of a return, the Customer may request the refund of that amount by bank transfer.

The shipping and banking costs associated with the return of products are fully and exclusively borne by the Customer.

You may do so as follows: Contact our Customer Support at info@oil2wax.com for information on shipping procedures.

Items sent free of charge, in the form of gifts or bonuses, will not be refunded.

Note: Never ship the item to Oil2Wax without prior contact with Customer Support.

8.2 Return Conditions: Articles without signs of misuse; Return of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition.

8.3. Exchanges and Returns deadline: until the 30th consecutive day, from the delivery day.

Returns due to transport damage – The deadline for making a claim for transport damage will be 24 hours from the date of delivery. After this period, O2W, SA is not responsible for any defect that may have occurred in transit.

8.4. Refund credit (Applicable on purchases www.thegreatestcandle.com). In case of return, the refund of your purchase will be made after the validation of compliance with return conditions described above, with the Oil2Wax a period of 30 days for the purpose.

 

At any time, the user of the website can contact the Customer Service through e-mail info@oil2wax.com.

 

The O2W, SA does not guarantee the absence of viruses or similar elements in electronic documents and files stored in your computer system and your web page. Not responsible for any damage caused and derived the possible presence of viruses and other similar elements.

 

The O2W, SA respects the privacy of all users of its website and is committed to protecting the personal information that each user decides to share. Some sections and features of this website can be navigated without the use of any disclosure of personal information by the user.

However, when the collection of personal information is necessary to provide services or when each user decides to provide some of your personal data, the use of that information and those data will be performed in compliance with the applicable legislation on personal data protection – Law 67/98 October 26, data Protection Act – so the confidentiality and security of personal data provided to be ensured. The entity responsible for the collection and processing of personal data is O2W, SA.

The data shared by users are subject to computer processing and contain the database of the company. The O2W Portugal, Lda has links to other sites, which, in our view, may contain information / useful tools for our users. Our privacy policy does not apply to third party websites, so that if another visit from our site should read the privacy policy of that. We are not responsible for the privacy policies or content present in those sites.

In managing customer data, personal data collected will be transmitted to third parties other carriers companies with the sole and exclusive purpose of performing and successfully carrying out the services or products purchased by the user, holder of personal data collected.

The personal data collected are likely to be transmitted for the purpose of direct marketing, in particular through the use of automatic calling, facsimile or electronic mail, including SMS, EMS and MMS, by O2W, SA.
Providing personal data is optional and will be guaranteed, under the law, the right of access, rectification and cancellation of any data given, that right may be exercised in person or by writing directly to the address on the homepage of the website.

 

The present general conditions are governed by Portuguese Law.

All disputes arising from the interpretation or implementation of this Agreement shall be settled by the District Court of Lisbon, with express waiver of any other.